HOTEL POLICIES
Rates are per room per night, quoted in U.S. dollars, and are based on single/double occupancy per room. Sanwood Villa features 3 bedrooms and accommodates 6. Includes breakfast (full or continental). Other meals are available to purchase.
20% tax & service will be added.
While we strive to accommodate all guest preferences, room changes may be necessary to ensure the safety, comfort, and quality of the overall guest experience. Please note that the hotel reserves the right to relocate guests to a different room or villa of equal or higher category, should maintenance requirements or unforeseen circumstances arise.
MINIMUM STAY:
• 2-night minimum stay required during the weekend (Friday/Saturday).
• 3-night minimum stay required during Easter.
• 3-night minimum stay required during US Independence holiday (July).
• 3-night minimum stay required during US Thanksgiving (November).
• 5-night minimum stay required between December 20 & December 25 each year (Christmas).
• 7-night minimum stay required between December 26 & January 5 each year (New Year).
CHILDREN POLICY:
Families with children are welcome. Additional person rate applies to children 12 years and over. Nanny service is available – price on request.
DEPOSIT POLICY:
50% deposit is required upon making a reservation, or the full amount if stay is 3 nights or less. The 50% balance is due 45 days prior to arrival date and 90 days for Christmas/New Year.
CANCELATION, NO-SHOW AND REFUND POLICIES:
• A refund will be issued if canceled over 45 days prior to arrival throughout the year, and 90 days prior to arrival between December 20 and January 5.
• The full amount is non-refundable when canceled within 45 days, 90 days or under between December 15 and January 10. The amount will be held as credit for a stay within 1 - 2 years. Blackout dates such as major US and Jamaican holiday periods apply.
• No refund if there is a no-show.
• A 3.5% credit card fee will be deducted from refunds for canceled reservations.
• Refunds are processed within 30 days of the cancelation date.
•100% will be held in credit in the event of Force Majeure.
BLACKOUT DATES FOR THIRD PARTY BOOKINGS:
Please note third party reservations are not accepted for stays during the period December 26 to January 5 each year.
HOTEL GROUP CANCELATION, NO-SHOW AND REFUND POLICIES:
• A 75% refund will be issued if canceled over 45 days prior to arrival, over 90 days prior to arrival between December 15 and January 5. 25% will be withheld, which can be applied to a rescheduled stay within 1 year (local)/2 years (international). Blackout dates such as major US and Jamaican holiday periods will apply (Easter long weekend, 4th of July week, Thanksgiving long weekend, between December 20 and January 5).
• The full amount is non-refundable when canceled within 45 days, within 90 days prior to arrival between December 15 and January 5. 75% of the amount paid will be held in credit, to be applied to a future stay within 1 year (local)/2 years (international). Blackout dates such as major US and Jamaican holiday periods will apply. The remaining 25% will be forfeited as a cancelation fee. Please be aware that this policy also applies to early departure.
• 100% will be held in credit in the event of Force Majeure.
• No refund or credit if there is a no-show.
• A 3.5% credit card fee will be deducted from refunds for cancelled reservations.
• Refunds are processed within 30 days of the cancelation date.
VILLAS POLICIES
Rates are quoted in U.S. dollars, per night and are for 4 bedrooms and 6 bedrooms respectively. Maximum occupancy is 8 and 12 respectively. Meals are available to purchase.
20% tax & service will be added.
MINIMUM STAY:
Minimum stay is 5 nights. Minimum stay is 10 nights between December 15 and January 10.
CHILDREN POLICY:
Families with children are welcome. Nanny service is available – price on request.
DEPOSIT POLICY:
A 50% deposit is required upon making a reservation. 50% balance is payable 60 days prior to arrival. Between December 15 and January 10, 50% balance is payable 90 days prior to arrival.
CANCELATION, NO-SHOW AND REFUND POLICIES:
• A 75% refund will be issued if canceled over 60 days prior to arrival, over 90 days prior to arrival between December 15 and January 10. 25% will be withheld, which can be applied to a future stay within 1 - 2 years. Blackout dates such as major US and Jamaican holiday periods will apply.
• The full amount is non-refundable when canceled within 60 days, within 90 days between December 15 and January 10. 75% of the amount paid will be held in credit, to be applied to a future stay within 1 - 2 years. Blackout dates such as major US and Jamaican holiday periods will apply. The remaining 25% will be forfeited as a cancelation fee.
• No refund or credit if there is a no-show.
• A 3.5% credit card fee will be deducted from refunds for cancelled reservations.
• Refunds are processed within 30 days of the cancelation date.
•100% will be held in credit in the event of Force Majeure.
For more information please contact us at +1 888 443 3526 Toll-free (US & Canada), +1 876 993 7000, +1 876 633 7000 (other countries), WhatsApp (Text Only): 1 876 322 7000 or email reservations@geejam.com.
